Refund policy

Return Guidelines

• All merchandise item/s must be returned in its original “unused” condition and must have the following attachment/s to its associated item/s when returned:
• Original hanging tag/s and/or sticker/s
• Manufacture label/s & packaging/s
• Price tag/s and its associated UPC bar code label
• Sellable condition
• All merchandise item/s that have been altered, manipulated, used, stretched, or changed/modified to its cosmetic appearance for any item/s will be subjected to an automatic denial for approval (No store credit will be given).
• All online item/s must be returned within the 14 day return window from the date received.
• All in-store pickup item/s must be returned within 9 days from the date ordered.
• “Approved” returned items that were received as a gifts will be given store credit for the original purchase valued.

Exempt Items (FINAL SALE: No Return/s or Store Credit)

• Discounted item/s using a promo code
• Swimwear
• White Clothing
• Bodysuits
• Any accessories (e.g. jewelry)
• Perishable goods (e.g. food, flowers, newspapers, magazines, etc.)
• Intimate goods or likeness (e.g. shapewear, bras, underwear, etc.) 
• Sanitary or hygiene goods or likeness
• Hazardous, combustible, flammable liquids or gases
• Items marked “Final Sale”
• Gift Cards
• Downloadable or software products
• Health or personal care products or likeness

Instructions for returns

• A copy of the receipt, invoice, or packing slip must be included inside returning package.

• All returns are at the sole responsibility & expense by the customer (including the required shipping cost to & from our warehouse) unless:
• Customer is missing item/s or order/s
• Customer received wrong item/s or variant (e.g. color, size, etc.)
• Customer did not order the item/s or order/s
• Customer received duplicate item/s or order/s

• All “non-exempt” returned items must be mailed back to: